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QR refunds and cancellation

QR Pro and Business are final once paid: no cancellation and no refunds. Updated 18 October 2026.

All sales are final

QR Pro and Business switch on as soon as the payment goes through and give you print files straight away. Because of that, a paid plan can't be cancelled and isn't refunded, in full or in part, whatever the number of months bought.

Try it free first

The free plan lets you design any code, check that it scans and download PNG or JPG files, so you can see the quality before you pay.

No automatic renewal

Each plan is paid once for the months you choose. Nothing is charged again unless you buy again, so there's no subscription to stop. When it ends, the account moves to the free plan after 7 days.

Your codes stay yours

Every code you downloaded keeps working for ever, during and after the plan. Static codes can't be switched off.

Payment errors

Charged twice for the same plan, or charged and Pro didn't start? Send us the payment reference: we start the plan or return the extra payment the way you paid, within 5 to 7 working days.

How to reach us

Use Help in your QR account, or the contact page, with your account email and the payment reference. We reply within 2 working days.